Is the hotel reservation refundable?
The hotel reservation must be paid in full or at least 50% partially paid. However, it is up to the hotel and the package whether the reservation is fully or partially refundable. It is recommended to check the terms and conditions of the quarantine or sandbox package before making any payment.
Is the health insurance refundable?
Yes, the COVID 19 Travel Insurance is fully refundable as long as the policy has not started. You can change the start date of the policy in case your trip is postponed or you can ask for a refund if the trip has been canceled. You cannot request a refund once the policy has started.
What should I do if I tested positive for COVID-19 during the quarantine?
You will be referred to a healthcare facility for appropriate medical treatment, for which the medical expenses must be covered by the required insurance, or national healthcare coverage for Thais and eligible foreign expatriates. The expenses relating to the accommodation for your hotel isolation may not be covered by the insurance provider.
Does Thailand have a mobile application for COVID-19 precautionary measures?
All travelers must download and install the “MorChana” application, and set it on at all times for the COVID-19 precautionary measures and to record the result on Day 5-6 in the application.
I finished my vacation and plan to fly out of the country. What should I do?
The travelers or their organizations are responsible to make sure that they meet the requirements of their specific international destination regardless of the point of departure.
